Frequently Asked Questions

1, How do I register my product for warranty?

You will need to call us on 01254 680203 and provide us with order no, product details and serial no. Your warranty starts from the date you receive the product.

2, What happens if my order arrives damaged?

You need to call us on the day of delivery on 01254 680203 and ensure you have signed for the item as “Damaged on Arrival” . Please be advised we need photo’s of the damages

3, I have a problem with my product, what should I do?

Please contact our Aftersales team who will try to resolve the issues as quickly as possible.

4, How do I arrange a return?

Please refer to our Cancellation/Returns Policy to guide you through your next steps

5, Do you offer servicing on Mobility Scooter and Powerchairs?

Yes we have a team of experienced engineers who can arrange this for you, please contact us for a quote

6, What is the VAT exemption?

The Vat exemption is where you have a disability/chronic illness – if you are unsure whether you are eligible to receive goods or services at zero rate then please always check with HMRC if your condition is applies.

7, If I order multiple items will they arrive at the same time?

We will always endeavour to complete your order in one transaction but on the odd occasion we may need to despatch your items separately, if in doubt please contact us