Breakdown Cover

Cover you can always count on. Whether you are on the Motability Scheme, or have taken out insurance or warranty cover with us, we have got you covered. We have highly trained technicians who can help you get back on the road.

Breakdown Recovery

0800 953 5000

If you are part of the Motability Scheme and have broken down and got yourself in a safe place call the number above.

Insurance Assist

0800 294 0790

If you are part of the Motability Scheme and have been involved in an accident please ring your insurance provider.

Motability Recovery App

Download

As part of the Motability Scheme, there is a dedicated app to help make reporting a breakdown easier by using GPS.

Mark Bates Helpline

01476 512190

Taken out a policy with Mark Bates Ltd and require help, breakdown assistance or to make a claim call the number above.

Mark Bates Claim Online

Make a Claim

Make a claim online by contacting Mark Bates Ltd please make sure to include your policy details.

Mark Bates Insura App

Download

Manage your Mark Bates Ltd policies, documents & key dates all in one place. Available on both Apple & Andriod.

Modern Mobility Assistance

Contact Us

If you don't have breakdown cover or insurance policies but require assistance contact your local store. 

Motability Recovery App

Download

As part of the Motability Scheme, there is a dedicated app to help make reporting a breakdown easier by using GPS.

Mark Bates Insura App

Download

Manage your Mark Bates Ltd policies, documents & key dates all in one place. Available on both Apple & Andriod.

Not on the Motability Scheme?

Not to worry, you can still get cover. We offer specialist insurance & warranty options for your peace of mind. Are you thinking about joining the Motability Scheme? We can get you all set up.

Hannah Hartshorn
2024-04-19
Andrew (grandad) was fantastic, very fast service, very helpful and understanding.
michelle hunter-gannon
2024-03-12
My husband dropped my mobility scooter battery box off at the shop for replacement batteries yesterday & they were replaced fully charged & delivered back to my home today by a lovely gentleman who said his name was "Grandad" thank you so much for fast friendly excellent service.
Peter Caswell
2024-03-08
The most helpful and friendliest company to deal with. Nothing is too much trouble for all the staff. Would not be fair to name any of them. They were all great and knew what they were talking about. A pleasure to deal with and I'm not easily suited. Well done I would always recommend.
John Pawelko
2023-09-19
OT phoned in a morning, visited to assess in afternoon and "Grandad Andrew" visited in evening of same day to fit a hand rail. Excellent, speedy service and "Grandad Andrew " was very professional, efficient and friendly.
Christopher Powell
2023-07-31
From making first contact with Ben I knew I’d be in good hands in choosing my new Powerchair. A home visit with three different chairs to test, having previously owned a rear wheel drive chair Ben gave me great information & advice helping me choose the Quickie Q700M. A second home visit with a Quickie rep measured me up for a custom built perfect chair. No pressure just great advice on what to have for my situation. The day came for delivery by Eddie and he was excellent, got the chair perfectly adjusted, took time to get it absolutely perfect no rush just happy to make sure everything was perfect. I drive from my chair so I tested everything correctly and made sure it was perfect. Nothing was too much trouble! I’ve had the chairs couple of months now and I’m over the moon with it. I can’t thank everybody at Modern Mobility enough for helping me, an absolute pleasure to deal with thank you. If you watch Emmerdale keep your eyes peeled you might get a glimpse of it in the background.
Kim Kenyon
2023-07-25
Absolutely fantastic service, warm friendly nothing is too much, helped me so much answered all my questions. Adjusted my power chair to my needs. Would recommend for sure. Thanks Andrew ams kieran also jess. But there all fantastic staff
Philip David Hatch
2023-07-23
I have used these great people for over a decade. I have bought my electric wheelchair from them in the past at reasonable costs. They continue to service my chairs on an annual basis. Had batteries replaced in my quantum this year😳. Pricey but done with kindness and care. They collect your chairs from your home, service it and return them at a mutually agreed and agreed time. They have even given me a lift once when my chair broke down I cannot fault them.

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